Cases in Online Interview Research

The Internet is transforming higher education—one established bastion at a time. With the advent of e-learning students anywhere can access classes and interact with professors and peers. Now the Internet is transforming research—and similarly re-shaping the universe of scholarship. With the advent of rich synchronous online communications researchers can interview participants from across the globe to create the knowledge we need to understand our changing world.

Cases in Online Interview Research offers examples from across disciplines and across the globe with interviews using text-based, videoconference, meeting space or 3D immersive technologies.  The cases offer the opportunity to scrutinize the inner workings of research design and conduct, illuminating the steps, decisions, joys, frustrations and discoveries of scholarly e-research interviews. An analytic E-Interview Framework helps to explain each study’s research design, ethical issues and approach for using communications technologies to collect data with interviews and related observations.

The book is organized to promote dialogue about online interview research, and to provide guidelines for those who design—or review—studies using this emergent method. Experienced or novice researchers can benefit from the examples offered by this collection of cases and commentaries.

The Cases

  • Blog Like An Egyptian by Sally Bishai, Keiser University, USA
  • Stranger in a Strange Land: Online Interviews Within the Social Networking Space by Allison Deegan, California State College, Long Beach, USA
  • Interviewing in Virtual Worlds: An Application of Best Practices by Jonathan Cabiria, Walden University, USA
  • Beneficial Interview Effects in Virtual Worlds by Ann Randall, University of Idaho
  • Learning to Work Inworld by Taryn Stanko, Lunquist School of Business, University of Oregon and Jonathan Richter, Center for Learning in Virtual Environments, University of Oregon, USA
  • Guides and Visitors: Capturing Stories in Virtual World and Interactive Web Experiences by  Patricia Wall, Jonas Karlsson, Zahra Langford, Tong Sun, Wei Peng (Xerox Research Center Webster, Webster, NY) and Eric Bier (Palo Alto Research Center, Palo Alto, CA), Christian Overland, Lisa Korzetz, Mike Butman and Suzanne Fischer (The Henry Ford Museum).
  • Putting the Action into Online Research: Transitioning from F2F to Online Instruction
    by Wendy L. Kraglund-Gauthier, St. Francis Xavier University, Nova Scotia, Canada
  • Integrated Interdisciplinary Online Interviews in Science and Health by Lynn Wilson, Ph.D., Sea Trust and Kaplan University, Olympia Washington
  • Implementing Technology in Blended Learning Coursesby Nellie Deutsch, Integrating Technology for Active Lifelong Learning, Toronto, Canada, University of Phoenix, USA
  • Online Asynchronous and Face-To-Face Interviewing: Comparing Methods for Exploring Women’s Experiences of Breastfeeding Long-Term by Sally Dowling, University of the West of England, UK
  • Building the Bike While Riding It: Creating E-Interview Methods while Conducting Research A Meta-Synthesis of the Cases by Janet Salmons

“First, pick up this book. Second, don’t put it down. These case studies provide a wealth of lived experience about the process of doing research in online contexts. Ostensibly focused on online interviewing, the cases reveal much more than a simple set of techniques or strategies and move far beyond interviewing.”

Annette N. Markham, Aarhus University

“I haven’t seen any other attempts to present this kind of approach. The case studies are interesting, but it is the editor’s commentary and theoretic schema that I find the most useful. I especially like the discussion about the IRB issues.”

Judith Sylvester, Louisiana State University

“The breadth of disciplines and technologies included are key strengths of this book. The editor has done a great job of including cases that represent the full range of e-interviewing sites, and the cases highlight the many issues that arise when using new technologies to conduct qualitative research. In addition, the book is also strong in showcasing how qualitative interviewing is used in conjunction with a variety of other methods. The commentary from the editor at the end of each case with the research map is very helpful for comparing across cases.”

Kris M. Markman, University of Memphis